client care charter

Our commitment to you...

• We will agree with you in advance the level of service you need.

• We will respect your interests.

• We will keep your business confidential.

• We will discuss with you what you hope to achieve and agree with you in writing what would be a realistic result.

• We will give you clear legal advice that you can understand.

• We will make sure you understand the risks involved in following your instructions.

• We will let you know if you qualify for Legal Aid and how this will affect you.

• We will only charge what we have agreed with you in writing in advance. If we cannot fix a fee, we will agree the basis of our charges with you and give you an idea of the total cost.

If we cannot give you an idea of the total cost, we will...

• Give you a general forecast, with a possible range of costs.

• Explain why a forecast is not possible but indicate costs for each stage of the matter; or

• Agree a cost limit and review date.